We offer free shipping inside the United States - lower 48 States.
Alaska, Hawaii, Canadian, and International Shipping
- We can ship all items to Alaska, Hawaii or Canada. Actual shipping fees will apply.
- Orders totaling at least $2,000 can be shipped internationally (other than Canada). Some exclusions may apply. APOs outside of Canada fall under this international shipping policy.
- We may require payment via wire transfer for international orders at our discretion.
- International shipping rates are determined on a case-by-case basis. You may call us at 800-349-6129 to get a shipping quote and place your order. If you prefer to order online, we will contact you with shipping information and costs after the order is placed.
30-Day No-Hassle Return Guarantee
Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of delivery as long as the item is returned in a new, unused and resalable condition inside of its original packaging. Your return may be subject to restocking and shipping fees for each individual product as defined below:
- You are free to return almost any item within 30 days of receipt.
- Opened items are subject to a 10% restocking fee.
- We pay all shipping costs if a return is a result of our error and you are exchanging it for the item you ordered (i.e. received an incorrect or defective item, etc). All other returns are responsible for round-trip shipping.
- All items must be returned in their original factory packaging and in "like new" condition. Items returned in other than "like new" condition may be subject to additional restocking fees. Returned items are subject to inspection prior to issuing credit
- All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to additional restocking fees.
Return Shipping Costs
- Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping, then actual outbound shipping costs will be deducted from your refund.
- International shipping costs are not refundable.
- Ergohuman.com does not cover any shipping costs for international warranty repairs or replacements.
- All black fabric and some black leather chairs qualify for the standard return policy.
- Additional chair colors may be eligible for return on a case by case basis. Returns for chairs other than black fabric may incur additional restocking fees. Please contact us at 800-349-6129 to confirm return eligibility for any chair that is not black fabric.
- Note: Monitors and screens display colors differently. Ask for swatches if precise color is important to you. Swatches are a free service, and we're happy to provide those quickly if available.
What’s Not Returnable?
- Gift certificates
- Clearance items
- Open box certified merchandise
- Special order or custom made products
- Chair Parts - Parts are final sale items, and no returns will be accepted on parts orders. Please contact us prior to ordering to confirm compatibility.
Please contact us to confirm return eligibility for any special order or custom made products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request because neither we nor our supplier(s) can take them back and resell them. Additionally, we cannot take returns of products that have been modified or damaged by the end user. If you have any questions about whether a product can be returned, please call us.
Using Our Standard Return Process
- To begin the return process, please call us at 800-349-6129 with your order number, what product(s) you are returning, and your name. We will give you an RMA number and a return address.
- Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method to the address you are provided. (This may be our main office or a distribution center)
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number, and insure the return package in case there are any issues during transit.
- After the return is processed, we will issue a credit to the credit card used for the original purchase.
Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling.
How to Cancel an Order
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy. Most orders ship within 24-72 hours. Please call us immediately at 800-349-6129 if you should choose to cancel your order. We promise to make every effort to cancel your order before it ships. If your order has shipped or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the return instructions once you receive the package. Shipping charges are non-refundable.
Please Note: If you submit a cancellation request by e-mail, we cannot guarantee that your order will be cancelled before it ships. We will confirm all cancellations submitted to us, whether successful or not, via e-mail.
- If we are unable to cancel an item before it ships, it will be subject to our standard return policy.
- Custom configured products may incur a cancellation fee varying by product.
- Once material has been cut for upholstery, special order chairs may not be eligible for cancellation. In some cases, chairs still eligible for cancellation may be subject to restocking fees or fabric cut charges.
- We will confirm all cancellations submitted to us, whether successful or not, via e-mail or by phone.
Further Shipping Information
- We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
- When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
- Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its product page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If Your Order Arrives Damaged
If an item looks damaged or parts are missing, please notify us immediately. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
If your order is shipping by truck freight or white glove, please note the important instructions below:
If Shipped Via Truck Freight or White Glove
- Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us via phone or email so that we can expect the return shipment.
- If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
Our goal is to make buying online easy, safe, and efficient. If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged or if we made an error and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.
If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, replace the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us, and we will make every effort to resolve it.
When Receiving an Order
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
If your product was shipped to you by freight carrier (i.e., SAIA, Roadway) please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).